January 9, 2012
If only there was a good way to keep track of people and organizations. The good news is that there is. The bad news it that there are many such ways.
This post focuses on three web-based services for managing contacts: Highrise, Nimble, and Contactually. To be more specific, the focus is on free web-based services for managing contacts. You may not need such a service to be web-based: indeed, you may find an address book, made from dead trees, to be more than adequate. You may have decided that your email service gives you all the online contact management you need. But the premise of this post is that you want a contact management service other than the service provided by your email.
Each of the three services (again, that’s Highrise, Nimble, and Contactually) is freemium: there’s a free version, and one or more versions for which you pay, and which give you more than the free versions gives you. I focus here on the contrast between the free versions. I’m trying them out for contact management. So I provide here a view from the low end of the target spectrum, since they are mainly services for Customer Relationship Management (CRM), which the respective vendors are selling into businesses.
Highrise is Simple CRM by 37signals: that’s how 37s describes it. I’ve been using the free version for contact management for a while. I haven’t had problems, but will bump against the 250 contact limit for the free version if I use it in earnest. 37signals is keen to upgrade me to a paid option such as Plus (20,000 contacts, $49/month) or its suite, in which Highrise is one of four services.
Nimble proposes that you “Turn Your Social Communities into Customers”. It brings together contacts, calendars, and conversations from services including Facebook, LinkedIn, and Twitter. The free version allows up to 3,000 contacts, which will be more than enough for me to be going on with; the paid version is $15 per user per month. Nimble was recently written up at TechCrunch and elsewhere, since it raised $1m in funding from notables including my former colleague Don Dodge.
Contactually (also recently at TechCrunch) is the newest of the three CRM/contact management services. It proposes that you manage relationships “right in your [email] inbox”. I haven’t had time to use it much yet. I should note that I emailed support soon after singing up, and receiving a helpful and friendly reply a few hours later, in the early hours of the morning. That’s not due to a different timezone: Contactually is a local (to me) business, being DC-based.
Now, I should stop writing this, contact some contacts, and look out for any comment you might wish to post here…
December 14, 2011
In the years I’ve been blogging about social media, even before we thought that Web 2.0 was a cool and cutting-edge term, ReadWriteWeb has been among the feeds I follow. So I knew (or at least emailed and otherwise interacted with) Richard MacManus when he was an ambitious and hardworking blogger. I continued to follow RWW as it became a new media property (whatever that means) and added staff, such as Marshall Kirkpatrick.
I’ll continue to follow RWW as it moves into the third stage. Having been a blog and a media property, it’s now part of a media empire. RWW has been acquired by SAY Media.
Richard, sincere congratulations. I hope that this is a very profitable event financially. I also hope that it is not an exit from RWW for you as a blogger.
November 28, 2011
Making Money From Your WordPress.com Blog is one of the most-visited posts on this WordPress.com blog. “Can I run ads?” is one of the questions most often asked on the WordPress.com forums. The short answer to that question has always been “No.” The longer answer involved an exception for certain high-traffic VIP blogs.
Enter WordAds, which exists to provide advertising representation to WordPress.com bloggers. It is a partnership between WordPress.com/Automattic and Federated Media. It is optional for bloggers. It is also optional for WordPress.com, in that bloggers need to apply. In order to do so, they must have custom domains (as this blog does). Even so, not all applications will be accepted.
The post announcing WordAds is rather curiously worded.
We’ve resisted advertising so far because most of it we had seen wasn’t terribly tasteful, and it seemed like Google’s AdSense was the state-of-the-art, which was sad. You pour a lot of time and effort into your blog and you deserve better than AdSense.
I find this curious, because WordPress.com has for years run AdSense on blogs it hosts. The quote seems like acknowledgement of a criticism I’ve often seemed leveled at WordPress.com: that it makes money by marring its bloggers’ content with ads that aren’t, well, terribly tasteful.” It also seems like an unnecessary swipe at Google.
The advent of WordAds raises several questions. Update, two days later: Jon Burke of Automattic/WordPress.com was kind enough to answer my questions via email; hence the italics following each question. See also Matt’s reply to my comment on the announcement post.
- What will the terms be? In particular, how much of the ad revenue will go to the blogger? It varies.
- Will WordAds replace AdSense on WordPress.com? In other words, if a blogger signs up for neither WordAds nor the No-Ads upgrade, WordPress.com may run ads on the blog: but will it use WordAds or AdSense to do so? AdWords is only for blogs accepted into the AdWords program.
- Will there be a plugin to allow self-hosted WordPress blogs to run WordAds? Not in the immediate future.
- Will it be possible to run WordAds on non-WordPress sites? No plans for this.
I am fairly confident that the answer to the plugin question (#3) will be “yes,” and rather less sure about answers to the other questions. (Turns out I was wrong, certainly about timing, and possibly about the plugin itself.) If you have answers, guesses, further questions, or other remarks about WordAds, please leave a comment.
November 17, 2011
Google Music launched to a rather lukewarm reception. Don’t Be Too Disappointed By Google Music’s Lackluster Debut was the advice from TechCrunch. Here’s How Google Music Plans to Compete So Late in the Game was the slightly-perkier reaction from RWW. GigaOm was rather more upbeat:
The service mirrors smilar offerings from Apple and Amazon, with a unique social twist: Users will be able to share their purchases on Google+, giving their friends and followers a chance to listen (one-time only) to singles and complete albums for free.
So essentially it’s a music locker linked to an MP3 store (i.e. Android Market). We can browse, sample, and purchase. The browsing works fine. The sampling, not so much, when I tried it on iPad: the browser-based player seemed to think it was playing, but there was no sound. Playing is fine on the Windows/Chrome setup I’m currently using. The Google Music/Android Market apps won’t work on my Android phone, but then, not many recent apps work on a G1…
I tried music purchasing in two ways. First, I compared Android Market MP3 prices with Amazon. Amazon was usually less expensive; for example, Laura Veirs’ Tumble Bee is $9.49 in the DroidMart, rather than $7.99 at Amazon.
But I did already make one purchase from Android Market: Los Campesinos!’ Hello Sadness for $5.99. I’ll get round to making a Google+ playlist including tracks from this, and other music I own, soon. Right now, I’m uploading a lot of music from disc, while barely making a dent in the 20,000-track Google Music allowance.
I feel rather overwhelmed, in a good way, by the options open to the web-based music listener. I’m not blown away by Google’s offering right now, but will keep on comparing it with Amazon’s – and with Apple’s, and Spotify’s, and with other – and plan to post as I compare. I’m interested in your comparisons also, so feel free to post them as comments here.
June 25, 2011
While there seem to be some big splashes in online music services (see the previous post, about Spotify and Facebook), much of it is caused by treading water. Meanwhile, there’s significant movement in eBooks.
The current big story is Pottermore.com. JK Rowling’s new site will offer many things, including, at last, Harry Potter ebooks. Such is the e-book-business impact that the Wall Street Journal has been very Pottermore-y of late (example).
Sam Jordinson in the Guardian hailed Rowling’s marketing genius.
Pottermore.com has allowed Rowling to neatly sidestep the middle man (Amazon), maintain complete control over pricing, scoop up nearly all the profits from royalties, and keep all the sales information and the further marketing opportunities that offers to herself. She will also more than likely do all of that at a price and quality that will leave her customers almost as delighted as her publishers (who remain on board) and her accountants.
There has been some mockery of JKR’s conversion to ebooks, after years of refusing to allow (legal) Potter ebooks; now she can capture the retailer’s, as well as the author’s, share of the proceeds. I’m not inclined to join the mockery
Part of the reason is that I’ve only recently embarked on ebooks myself, having had thoughts and doubts about ebooks for some time. What’s changed is that I now have an ebook-friendly device: an iPad.
The first full-length ebook I bought was Ian McDonald’s The Dervish House. I bought it at Amazon, when it was on sale for a couple of bucks. So I am using the Kindle application on the iPad, and it’s going pretty well so far.
I can’t bring myself to pay as much for an ebook as for the corresponding physical book. That may well change with time, and would be different if the ebook had worthwhile extras.
I don’t expect to be among the many who buy ebooks at Pottermore, although I’m sure I expect I’ll give the site a try.
June 21, 2011
Facebook’s music plans involve Spotify, others, revealed Om Malik, thus setting the tone for this week’s conversation about online music.
Last week’s conversation was more about Spotify itself, with $100M in new funding giving a bump to the long-running rumor that the US launch really is near. A deal with Facebook was often mentioned (although sometimes with a note that Facebook was probably not interested in teaming up).
I have more curiosity than enthusiasm about Spotify’s arrival, music on Facebook, and the intersection of the two. I miss Lala, which was acquired by Apple back in 2009, and haven’t enjoyed any other service nearly as much since. Amazon, Apple, and Google have of course each launched a music locker, each with different features above and beyond the basic locker. None of them gives me the control that Lala did.
I’ll try Spotify when it launches, but I fear that its US launch will come too late, and in the shadow of Facebook.
June 7, 2011
Three years ago, I received a review copy of Groundswell, the book about “social technologies” by Charlene Li and Josh Bernoff. I was very impressed by it, as my review post shows.
The other new chapter is on Twitter, which has grown to be as big as a (fail) whale in the three years since the Groundswell hardback. In some ways, the addition of a chapter on a particular tool goes against a strength of the book. To quote myself: “the authors resist the temptation to provide a lot of detail about specific tools… the tools will change.”
Perhaps the addition of a Twitter chapter is an implicit prediction that Twitter is here to stay, at least for a few years. If so, then the absence of a chapter on Facebook is interesting…
May 26, 2011
ProjectSlice aims to help you organize your online shopping by analyzing your inbox, as Leena at TechCrunch puts it. I’m on the waitlist for the beta.
I’ve started using the Yahoo mail app, which has found a recent purchase from Amazon and the recentish purchase of an iPad from Apple. I can’t think of anything recent that the Yahoo app has missed. I was surprised that its request for an OpenID was out in the open. I’m pleasantly surprised that it didn’t insist on a Facebook or Twitter id.
Some other purchases go through my ChangingWay email (andrew@). I’ll have to wait for the beta to see how well it integrates mailboxes. It’ll be interesting to see how it handles requests to sign up for ProjectSlice from people who are already using the Yahoo app. Seamlessly, I hope, but we’ll see.
ProjectSlice has received quite a lot of coverage already (e.g., GigaOm, RWW). That’s not surprising, given that those who blog about tech are likely to do a lot of their shopping online. The $9M in funding probably doesn’t hurt, either.
May 12, 2011
So, Facebook “hired Burson-Marsteller, a top public-relations firm, to pitch anti-Google stories to newspapers, urging them to investigate claims that Google was invading people’s privacy.” I am rather late to the party in using that quote from Dan Lyons at the Daily Beast.
But I can’t resist jumping on this rather lovely insight into how low Facebook will stoop. And I can’t resist adding further quotes, this time from Michael Arrington’s account of the story:
- “it’s not an exaggeration to say they’re changing the world’s notions on what privacy is.” They are Facebook. I hope that they are not changing the world’s notion of privacy. But they are certainly demonstrating how much of it people are willing to trade for being part of a large online herd.
- “secretly paying a PR firm to pitch bloggers on stories going after Google, even offering to help write those stories and then get them published elsewhere, is not just offensive, dishonest and cowardly. It’s also really, really dumb.” Yes, and that’s the feel-good aspect of the story: the stupidity of Facebook.
- “Google is probably engaging in some somewhat borderline behavior by scraping Facebook content… But many people argue… that the key data, the social graph, really should belong to the users, not Facebook.” Yes it should. But Facebook users should by now understand that they are the product, not the customer.
- “Does anyone not see the irony of having to sign in via Facebook to leave a comment on this Techcrunch article?” That’s the first comment on Michael’s article (as of right now), and several other comments make a similar point. If TechCrunch knows Facebook to be dishonest, cowardly, and dumb, why is it inflicting Facebook’s comment system on the TC community?
March 29, 2011
Amazon Cloud Drive is your hard drive in the cloud. You can use it, along with Amazon Cloud Player, as a music locker.
There’s coverage all over the place. NPR is mainly positive, but points out that there are legal challenges to music lockers. TechCrunch describes Amazon’s offering as fierce competition for existing music locker services, given the space it offers and its integration with Amazon’s MP3 store.
At Mashable, Ben Parr actually used the service before posting about it. Good for him! His first impressions are more positive than mine. To Ben, “it became apparent that Amazon wasn’t launching some half-baked product.” To me, it seemed strange that deleting just one MP3 file caused Amazon Cloud Drive to think that I had no files left, even though I was using some of my space allowance.
I’m confident that Amazon will fix the early bugs quickly, and otherwise improve its cloud drive and player. As an example of an improvement, how about looking at my prior Amazon MP3 purchases, and offering to shift them into my locker without having to locate them on my computer and then upload them?
This music locker service combines several of Amazon’s strengths: cloud management, MP3 store, brand name, etc. You get 5 GB of storage for free. To add another 20 GB, you only need to buy one MP3 album. MP3 purchases are automatically added to your locker, and do not count against your storage quota.
Now, let’s see what Apple, Google, and others come back with…