Never underestimate the power of guerrilla, grassroots deployment of new technologies, especially when the tools are free, advises Sam Dean at OStatic. He’s writing about free/open source software in enterprises.
The quote applies well to freemium Web 2.0 tools, which I suspect are more widely deployed in enterprises than top management realizes. Sam’s warning about underestimating the importance of department managers in technology adoption is sound, with respect to Enterprise 2.0 as well as to the open source software on which he focuses, and to the PC hardware he uses as precedent.