I have a review copy of Groundswell. The publisher, Harvard Business Press, sent a copy each to 100 bloggers (and I believe that their generous stock of blogger review copies is gone now).
Sending out blogger review copies provides an example of Groundswell thinking. So let’s use it to illustrate the POST framework developed in the book (and illustrated in the Groundswell mindmap I did yesterday).
- People. The first question is who? Groundswell describes people in terms of their position on a ladder of social technology use. On the top rung are Creators of content. Bloggers are on this rung. (While the target audience of Groundswell includes many who don’t create web content, this example is about those who do. If you want a summary of the other rungs, there’s a short presentation giving more detail about the ladder.)
- Objective. Having recognized the existence of these bloggers, HBP considered its objective. There are five main objectives; each gets its own chapter, as you can see from the book’s table of contents. We’re concerned here with energizing: helping your customers sell to each other. Selling here doesn’t mean hard-sell shouting. It means telling each other about the book, in this case via blog posts.
- Strategy. How to achieve the objective? Send the books out! Strategy is a rather misleading term, implying a grander action that putting 100 books in the mail. More generally, I don’t think that strategy is the best word for this third step. I’d prefer action or tactics, but that would mess up the acronym (POST), and this is the kind of book that needs an acronym.
- Technology. This is the most obvious aspect of the groundswell. HBP in giving away books to people like me is using a specific social technology: blogging. It’s also using some very old technologies: paper, and delivery to a building. In some ways it seems strange to use such old technology, rather than to offer us a download. I’m not complaining or criticizing: I probably wouldn’t have “read” Groundswell in any new fangled digital format.
There seems to be something missing from this example. The chapter on energizing includes an example of return on energizing activity, and there are other examples of return on groundswell activity elsewhere in the book. I don’t see evidence that HBP are tracking the blog posts and other web content generated as a result of energizing bloggers with free books. So it doesn’t appear that they are calculating return on their investment in blogger review copies.
I may be speaking prematurely. It may be that we the freebie-blessed bloggers are about to get an email asking us for links to content that has been energized from us. Then there might be a page at the Groundswell web site linking out to all that content, and presenting it as an example of energizing the groundswell. I think it’s a good example.