Contact Us

This page explains how to contact the editorial team at Best Casino Sites, what we can realistically help with, and — just as important — where to go instead when your question belongs with a casino operator, a state regulator or a support service. We publish research-based reviews of US online casinos; we do not hold player accounts, process deposits or pay out winnings, so the right destination for your message depends on what you need.

Use the contact form or email address published on changingway.org to reach us. We read everything sent to the editorial inbox. We do not have a phone line, and we cannot act on your behalf with any casino.

What the editorial team can help with

• Corrections. If a bonus figure, wagering requirement, withdrawal limit or state-availability note on our site is wrong or out of date, tell us which page and what you saw. This is the fastest way to get something fixed.
• Clarifications on our writing. If a review explains a cashout limit or a maximum bonus bet in a way that doesn't make sense, we'd rather rewrite it than leave it.
• Questions about our method. How we rate, why one site outranks another, what our commercial relationships are.
• Suggestions. A casino you think we should look at, a topic we haven't covered, a term that needs explaining.
• Commercial and partnership enquiries. Mark these clearly so they go to the right place rather than sitting in the editorial queue.

What we cannot do

We are a publisher, not an operator, an ombudsman or a regulator. That means:

• We cannot open, close, unlock or verify a casino account.
• We cannot release a pending withdrawal, reverse a declined deposit or refund a loss.
• We cannot grant, extend or reinstate a bonus. Promotional terms are set by the operator and can change without notice.
• We cannot override a self-exclusion, and we would not want to. If you have self-excluded, that decision stands with the operator and with the state program you used.
• We cannot give legal, tax or financial advice.

If your message is about money sitting in an account somewhere, the sections below will get you to the right place faster than we can.

Where to take a casino complaint or payment dispute

Follow the sequence. Skipping a step usually gets a complaint bounced back.

1. Raise it with the casino in writing. Live chat is convenient but leaves you with nothing to quote later. Email the support address, state the account name, the dates, the amounts in US dollars and what outcome you want.
2. Escalate internally. Most operators publish a formal complaints procedure with a defined response window. Ask for it by name and ask for a reference number.
3. Check what verification is outstanding. A large share of "my withdrawal is stuck" cases are KYC cases — an unreadable ID photo, a name mismatch, or a source-of-funds request that was sent to a spam folder. Ask support directly which document is blocking the payout.
4. Go to the regulator or dispute body. If the site is licensed by a US state gaming regulator, that agency accepts player complaints about licensees operating in its state. If the site is offshore, your options are narrower and depend on the licence it holds, which is one reason state-licensed play offers stronger consumer protection.
5. Tell us too, once you've done the above. We can't resolve it, but a pattern of similar reports affects how we write about a site.

Reaching the casinos we cover

Account-specific questions go to the operator, not to us. Support channels vary by brand, so check the site's own help section for what's actually available before you commit to a method. In this market you'll typically find some combination of 24/7 live chat, an email or ticket form, and a help center — phone support is less common than casino marketing suggests, and hours are not always round the clock.

These are the brands most often asked about across our top lists, with the headline promotion we've recorded for each. The figure is the advertised offer only; wagering requirements, minimum deposits, maximum bonus bets, expiry dates and cashout caps all sit in the operator's terms and materially change what the number is worth.

Casino	Advertised welcome offer	Our editorial rating
Raging Bull	410% up to $10,000 + 50 free spins	10.0
Magician Bet	101% no wagering	9.8
Slots of Vegas	375% bonus + 50 free spins on Cash Chaser	9.7
Uptown Aces	600% for new players	9.7
Card Crush	Instant welcome reward: 2 mystery coins & 5 cards	9.5
Zumba Cards	250% deposit bonus up to 250 SC	9.4
BetUS	200% up to $4,000 for new players	9.3
Amazon Jackpots	4 posters + 40 free SC + bonus wheel for $20	9.1
Slots and Casino	500% up to $2,500 x3	9.1
Bets.FM	225% deposit bonus up to 1 BTC + 225 free spins	9.0

Ratings are our own editorial assessment, not customer review scores, and we may earn commission when a reader signs up through a link on this site. Commission does not buy a position in our lists, and we will not remove a criticism because a brand asks.

Raging Bull

The most common contact question we get about Raging Bull is the size of the headline number: 410% up to $10,000 plus 50 free spins is one of the largest advertised match offers in our list. The practical point to understand before you email anyone is that a percentage match of that size is nearly always paired with a high playthrough requirement and a capped maximum bet while the bonus is active — breach the bet cap and the bonus and anything won from it can be voided. Ask support for the exact wagering multiple, the bet cap in dollars and the cashout limit before depositing, in writing. Limitation: the ceiling is only reachable with a very large deposit, so the advertised $10,000 has little bearing on a typical $25 or $50 player.

Magician Bet

Magician Bet is here for the opposite reason. A 101% no-wagering offer means the bonus funds are not tied to a playthrough multiple, which removes the single biggest cause of withdrawal complaints we see — players who didn't realize they still owed wagering. That makes it the easiest offer on this page to reason about and the one least likely to need a support ticket. Limitation: the match percentage is modest next to the four-figure headlines elsewhere, and "no wagering" does not automatically mean no maximum withdrawal or no minimum deposit, so those conditions still need checking.

Slots of Vegas

Slots of Vegas ties its 375% bonus and 50 free spins to a named game, Cash Chaser. Game-specific spins are worth contacting support about for two reasons: the spin value is usually fixed and low, and winnings from spins are frequently subject to their own separate wagering and cap, distinct from the deposit match. Limitation: restricting spins to one title means the RTP and volatility of that game decide what the promotion is actually worth to you, and you have no say in it.

Uptown Aces

Uptown Aces advertises the highest multiplier on the list at 600% for new players. Large multipliers usually come with the tightest conditions — lower maximum deposits that qualify, lower cashout ceilings, or a narrower list of eligible games. Worth a pre-deposit email to support asking which games contribute 100% toward wagering. Limitation: no maximum dollar value is stated in the offer we have on record, so the cap is whatever the terms say, and that needs verifying on the operator's site.

Deposits, withdrawals and fees — before you write in

Most payment questions sent to us are answerable from the operator's banking page. Broadly, what US players encounter:

• Debit cards — the most widely accepted deposit method; usually instant. Card deposits often cannot receive payouts back, in which case you'll be paid by another route.
• Credit cards — accepted by some operators, declined by many issuers for gambling merchants. Some banks treat them as cash advances with a fee and immediate interest.
• ACH / online banking transfer — common for both directions, typically a few business days to clear on withdrawal.
• Bank wire — used for larger payouts; slower and more likely to carry a fee.
• E-wallets — fast where supported. PayPal availability for online casino play is limited and generally tied to state-licensed operators; do not assume it works.
• Crypto — offered by some sites, including Bets.FM, whose bonus is denominated up to 1 BTC. Values move, and a dollar figure quoted at deposit may not match at withdrawal.
• Sweepstakes coin purchases — sites using SC-denominated rewards, such as Zumba Cards and Amazon Jackpots, run a different model: you buy a package and receive promotional coins, with redemptions subject to their own rules.

Minimum deposits, minimum withdrawals, per-week and per-month withdrawal limits, and any processing fee are set per operator and per method. Check all four before you deposit — that single habit prevents most of the disputes people contact us about. First withdrawals also take longer than later ones almost everywhere, because that's when identity verification is completed.

What you'll actually find at these sites

If you're writing to ask what a casino offers rather than about a specific problem, the categories are consistent across the market: slot machines including progressive jackpot titles; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human croupier; video poker and specialty games; and increasingly, mobile apps or browser play covering most of the same library. Game outcomes on digital titles are produced by random number generators, and each game's published RTP and volatility tell you more about expected behavior than any bonus headline does. Several of the brands above — BetUS among them — also run sportsbook and other betting products alongside the casino, which typically means a shared wallet but separate promotions and separate wagering terms. A casino bonus will not usually clear on sports bets, and vice versa.

Eligibility and legal standing in the US

You must be at least 21 to use the operators featured on this site, and in some states the threshold or the permitted product set differs. Online casino gambling in the United States is regulated state by state, not federally: a handful of states license and regulate real-money online casinos, others permit sports betting only, and others prohibit online gambling entirely. Federal law sits alongside this and deals mainly with interstate transmission and payment processing rather than licensing operators.

Two distinctions matter when you contact anyone about a dispute. First, a site accepting deposits from your state is not the same as a site being authorized to operate there — offshore operators accept US customers without holding a US state license, and your recourse if something goes wrong is correspondingly weaker. Second, sweepstakes and social casino models operate under a different legal framework again, and their availability by state is set by the operator's own terms. Verify your state's position and the operator's licensing before depositing; we note availability where we can confirm it, and we say so when we can't. Information on this page was last reviewed on Sep 25, 2026.

If gambling has stopped being fun

Please don't send that message to us and wait. If you need to stop, the tools are immediate: deposit and loss limits, session reminders, cooling-off periods, account self-exclusion at the operator, statewide self-exclusion programs where your state runs one, and device-level blocking software. Our responsible gambling guide sets out how each works and where to find confidential help in the US. Gambling is entertainment with a cost, not a way to make money or fix a financial problem, and no site we list is risk-free.

How we assess the sites we write about

Our ratings come from documentary research and verification, not from play. We read the full bonus terms rather than the banner, check licensing and stated state availability, compare banking pages for limits and fees, look at the depth and provider mix of the game library, and note the support channels an operator actually publishes. Where something can't be confirmed, we say it's unconfirmed rather than filling the gap. Ratings are editorial opinion and will shift as terms change.

More on who writes here and how the site is funded is on our about page, and the rules governing use of this site are in the terms and conditions. We also maintain a separate guide to casinos operating outside GamStop for readers researching that topic specifically.

Getting a useful reply

Include the page URL if it's a correction, the casino name and date if it's about an offer, and a screenshot if you have one. Please leave out account numbers, passwords, card details and copies of ID documents — we don't need them and we don't want them on file. We aim to respond to editorial mail in the order it arrives; there's no queue to jump, and we'll tell you plainly if something is outside what we can help with.